Contract of Services:

  1. SERVICES: This agreement constitutes an order for the services of the Service Provider.
  2. PAYMENT: The Client agrees to commit to payment as agreed above on all packages or add-on services at the time of signing of this agreement.
  3. RETAINER: Monthly retainers provide ongoing support up to the number of hours set forth in this Agreement.  Retainer fees require a 50% deposit at the time of signing this Agreement. The remainder of the retainer fee is due no later than the 15th of the month for the 1st month’s retainer. Following the 1st month, regular payments are due on or before the 1st of each month and will be automatically debited from the Clients credit card or bank account.  If payment is not received within 5 days of the due date, (if card is declined) the full standard hourly rate will apply for any work performed during that month and monies received will be applied accordingly.  Services rendered beyond the retainer number of hours will be billed at the standard hourly rate unless the Client chooses to upgrade to a higher package (if available), with payment due upon receipt.  Hours are billed by the minute.  Payments rendered are considered fully earned and are non-refundable.  For ongoing clients, unused hours WILL NOT BE carried over into the next month.
  4. CLIENT RESPONSIBILITY: The Client understands that the Service Provider is not an employee and that this will be a collaborative, professional relationship of equals, as in a partnership, where mutual professional respect, courtesy, and consideration are expected.  Due to the virtual nature of the partnership, the Client understands the importance of communication, especially via email, and agrees to respond to questions, requests, and communications from the Service Provider in a timely manner.  The Client understands that the Service Provider is a business with other clients to service and requires fair, realistic notice in order to attend to requests and projects.  Poor planning or miscommunication on the part of the Client will not constitute an emergency for the Service Provider.  The Client understands that the Service Provider may require detailed clarification of projects in order to meet expectations and provide the best support and highest quality of work.
  5. OFFICE HOURS & COMMUNICATION: Office hours are Sunday to Thursday, 6:00 pm to 9:30 pm, Saturdays are by appointment only.  I take off all UK public holidays plus my annual leave which I will inform you of in advance. I will also remind you of any upcoming holidays at the beginning of each month.  Holidays will be submitted no less than 48 hours in advance.  Email is the main source of communication between the Client and the Service Provider.  The Service Provider is available for phone calls ONLY during office hours. However, the time of both parties must be respected, and calls lasting over 10 minutes will be billed to the Client. Telephoned or video meetings must be pre-scheduled no less than 24 hours prior.  Cancellation requires a minimum of 24 hours advance notice. Missed meetings or cancellations without sufficient notice will be billed at the current hourly rate to the Client.
  6. PROJECT COMPLETION: Basic office support receives 24 – 48 hour attention Monday – Friday. Each new or special project requires minimum of three (3) days lead time.  The Client will provide sufficient notice and allow for reasonable time frames for project completions.  Rush projects of 24 hours or less and projects requiring weekend or holiday work may be subject to 25% surcharge for rush fees.  The Service Provider reserves the right to refuse any project or service request. 
  7. MATERIALS & INFORMATION: The Client will provide all content, outlines, photos, product images, etc., necessary for any special projects.  Source material must be clear and legible.  The Client is responsible for furnishing all pertinent information and for furnishing accurate, truthful, and complete information necessary for the Service Provider to perform or complete the contracted services or project.
  8. EXPENSES: Expenses incurred on behalf of the Client are NOT included in any fees and will be billed accordingly to the Client.  Reimbursable expenses may include, but are not limited to, office supplies (e.g., file folders, envelopes, removable storage drives, etc.,), mileage, payments made to vendors, and shipping and handling costs. There is a one-hour minimum for office calls.  On-site visits will be billed for meeting time, round trip travel time, and mileage. Payment is due upon receipt. 
  9. DELIVERY: Completed projects are delivered via removable storage drive, fax, email, Royal Mail or other means as required by the Client.  The Client is responsible and will be billed for all shipping and handling costs where used. 
  10. ACCURACY: The Client assumes full responsibility for acceptance of work or services performed and agreed upon, as well as final proofreading and accuracy.  The Service Provider is not responsible for errors or omissions.
  11. PAYMENT OPTIONS: Card payments through Stripe or Bank Transfer are accepted and payment is processed through our merchant account on the 1st of each month.
  12. REFUSED PAYMENT FEES (RPF): There is a £30 NSF (insufficient funds) fee for declined or returned payments.
  13. LATE PAYMENTS: Payments not received by their due date will result in work cessation.  The Service Provider reserves the right to refuse completion or delivery of work until past due balances are paid.  A monthly late charge of £10.00 or 1.5% (APR of 19.56%), whichever is greater, will be assessed on unpaid balances every thirty (30) days. 
  14. LIEN: All material or property belonging to the Client, as well as work performed, may be retained as security until all just claims against the Client are satisfied.
  15. LATE FEES: Clients who consistently fail to respond to questions in a timely manner, do not supply needed information, or otherwise impair efficient workflows, increase administrative time and prevent the Service Provider from working to optimum standards and serving other clients in a fair and equal manner.  The Service Provider reserves the right to impose late fees and/or increase hourly rates of any Clients who fall into this category.
  16. PROPERTY: All billing (including invoices, statements, and estimates), reports are provided as a convenience to the Client at the discretion of the Service Provider.
  17. ACCURACY OF INFORMATION: The Client agrees that the accuracy of information supplied to the Service Provider is the sole responsibility of the Client, and that the Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by the Client.
  18. INDEMNIFICATION / RELEASE OF LIABILITY: The Client shall indemnify, defend and save the Service Provider harmless from any and all suits, costs, damages, or proceedings, including, but not limited to, the Service Provider’s services, pertaining to any and all litigation in which the Client is a party.  The Client shall pay all expenses incurred by the Service Provider including, but not limited to, all solicitors’ fees, costs and expenses incurred should the Service Provider be named a party in any litigation to which the Client is a party.  The Client shall further indemnify and hold harmless the Service Provider and its agents, officers and directors from liability for any and all claims, costs, suits and damages, including attorneys’ fees arising directly or indirectly out of or in connection with the operation of the Client, and from liability for injuries suffered by any person relating to the Client.  This agreement to indemnify the Service Provider is not limited to any acts or omissions, statements or representations made by the Service Provider in the performance and / or non-performance of the Service Provider’s duties here under and relating to all contractual liabilities, which may be alleged or imposed against the Service Provider. In the absence of negligence, however, the Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail or otherwise, not for unauthorized use by others of such property.  The Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruptions, loss of information, plagiarism, etc.  The Service Provider will not be held liable for typographical omissions or errors.
  19. TERM / TERMINATION: Either party may terminate this agreement upon 30 days written notice to the other party.  Provided, however, that each party may terminate the agreement immediately without prior notice in the event of a breach of this agreement by the other party.  Upon termination, the Service Provider shall invoice the Client for any payment due, and payment will be due immediately upon receipt.
  20. EXPIRATION / MODIFICATION: The agreement shall remain in effect for a period of three (3) months or until such time as one or the other party provides written notice of cancellation.  This agreement may be modified or amended as necessary after negotiations initiated by either Party.  If agreement is reached, only a written instrument, signed by both parties will modify or amend this agreement.
  21. NON-DISCLOSURE AND NON-SOLICITATION: Each of the parties to this Agreement intends to disclose information (the Confidential Information) to the other party for the purpose of working together (‘the Service’).  Each party to this Agreement is referred to as ‘the Recipient’ when it receives or uses the Confidential Information disclosed by the other party.  The Recipient undertakes not to use the Confidential Information disclosed by the other party for any purpose except the Service, without first obtaining the written agreement of the other party.  The Recipient undertakes to keep the Confidential Information disclosed by the other party secure and not to disclose it to any third party [except to its employees and professional advisers] who need to know the same for the Service, who know they owe a duty of confidence to the other party and who are bound by obligations equivalent to those in this clause.  These undertakings apply to all of the information disclosed by each of the parties to the other, regardless of the way or form in which it is disclosed or recorded but they do not apply to:
    • any information which is or in future comes into the public domain (unless as a result of the breach of this Agreement); or
    • any information which is already known to the Recipient and which was not subject to any obligation of confidence before it was disclosed to the Recipient by the other party.
    • Nothing in this Agreement will prevent the Recipient from making any disclosure of the Confidential Information required by law or by any competent authority.
    • The Recipient will, on request from the other party, return all copies and records of the Confidential Information disclosed by the other party to the Recipient and will not retain any copies or records of the Confidential Information disclosed by the other party.
    • Neither this Agreement nor the supply of any information grants the Recipient any licence, interest or right in respect of any intellectual property rights of the other party except the right to copy the Confidential Information disclosed by the other party solely for the Service.
    • These undertakings will continue in force for the duration of the project and for 2 years from the date of this Agreement or earlier if the parties agree there is no material disclosure required.
    • This Agreement is governed by, and is to be construed in accordance with, English law. The English Courts will have non-exclusive jurisdiction to deal with any dispute which has arisen or may arise out of, or in connection with, this agreement.

The terms and conditions of this Agreement may be modified or amended as necessary only by written instrument signed by both parties.  By signing the Agreement, I indicate that I understand, agree to and accept the terms and conditions as contained herein